Luke and Zach both carry a phone, so if one of us is under a house the other can usually answer. Nights, weekends and public holidays. Tell us the suburb and what is happening and we will tell you straight away when we can be there.
Three quick steps. Every enquiry answered within 12 hours. If it's urgent, call.
Could not send just now. Call Luke 0423 213 079 or Zach 0402 273 744, or email admin@bmadvanced.com.au
A plumbing emergency is anything causing active damage, making a home unusable, or creating a health or safety risk: a burst pipe, water you cannot turn off, no water at all, sewage backing up inside, or gas you can smell. The first step in a water emergency is almost always to turn the water off at the meter, which is usually at the front boundary of the property. For a gas smell, turn the gas off at the meter, open doors and windows, do not touch light switches or anything electrical, and get outside. Then call a licensed plumber. B&M Advanced Plumbing answers the phone 24 hours a day across The Hills, the North Shore and the Northern Beaches on 0423 213 079 and 0402 273 744.
We would rather you called and we said it can wait until morning, than you sat up all night with a bucket. Call straight away for any of these:
Things that can usually wait for a normal appointment: a dripping tap, one slow drain with others working fine, a running cistern, or a job you have been meaning to book for a month. Send those through the form and you will hear back within 12 hours.
Go and find it now, before you need it. On most Sydney properties the water meter is at the front boundary, often in a small box in the lawn or garden bed near the fence. There is a tap next to the meter. Turn it clockwise until it stops. That isolates the whole property.
The gas meter has a valve you turn a quarter turn so the handle sits across the pipe. Open doors and windows on the way out. Do not switch anything on or off, do not use a light switch, and do not use a phone inside the building. Call us from outside.
If water is near a switchboard, in a ceiling with downlights, or near power points, switch off at the switchboard if you can safely reach it. If you cannot reach it safely, leave it and tell us on the phone.
Electric units have a dedicated switch or circuit breaker. Gas units have an isolation valve. There is also usually a cold water isolation valve at the unit, which stops it refilling.
Get belongings up off the floor and out of the path of the water. Photograph the damage before you clean it up, because if there is an insurance claim in this, those photos are worth having.
Suburb, what is happening, whether you have managed to turn the water off, and whether anyone is at risk. That tells us what to load and how fast we need to move.
After-hours plumbing costs more than the same job in business hours. That is true of every plumber and we are not going to pretend otherwise. What we will do is tell you the price before we start work, at whatever hour you have called.
A fair bit of emergency work splits naturally into two stages: make it safe and stop the damage now, then do the permanent repair at a normal hour for a normal price. Where that is an option, we will offer it to you rather than doing the whole job on emergency rates.
Plenty of plumbing websites say 24/7. Fewer mean a person answering the phone at 3am. B&M Advanced Plumbing is Luke and Zach, and the two mobile numbers on this page are theirs, not a call centre that takes a message and passes it to whoever is available.
Because a plumber under a house or in a ceiling space genuinely cannot answer a phone. Between the two of us, someone almost always can. Save both numbers in your phone now, and if the first one does not pick up, try the other one rather than moving on down the search results.
With a burst pipe, the damage is a function of time and volume. Whatever we can do when we arrive, the water that went in before we got there is already in. That is why the most valuable thing on this page is not our phone number, it is knowing where your water meter is and which way to turn the tap. Go and find it this week.
The same applies to gas. Knowing where the meter valve is, and that you turn it a quarter turn so the handle sits across the pipe, is worth more in that moment than any tradesperson.
Not every emergency needs the full repair done at emergency rates. Frequently the right call is to isolate the problem, stop the damage, make the place usable, and come back at a normal hour to do the permanent work properly and at a normal price. Where that split is possible we will put it to you as an option. It is your money and your decision, and doing a rushed permanent repair by torchlight is rarely the better outcome anyway.
After-hours callouts across The Hills, the North Shore and Hornsby Shire, and the Northern Beaches. Tell us the suburb when you call so we can give you a realistic time rather than an optimistic one.
Luke: 0423 213 079. Zach: 0402 273 744.
Emergencies go to the phone, day or night. For anything that can wait until we call you back, send the form and you will hear from us within 12 hours.
Three quick steps. Every enquiry answered within 12 hours. If it's urgent, use the numbers.
Could not send just now. Call Luke 0423 213 079 or Zach 0402 273 744, or email admin@bmadvanced.com.au
